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Desktop Support Specialist
2 tygodni temu
We are seeking a highly skilled Desktop Support Specialist to join our team at Excis Compliance. As a key member of our IT department, you will be responsible for providing top-notch technical support to our end-users.
Main Responsibilities:
- Provide onsite and desk-side support services to end-users.
- Troubleshoot PC-related problems, including hardware and software issues.
- Complete incidents and requests within Service Level Agreements (SLAs) in a fast-paced environment.
- Build, configure, and troubleshoot Windows installations on customer PCs and laptops.
- Ensure tickets are updated regularly.
- Support meeting room environments and video conferencing.
- Support printers, scanners, and other peripherals.
- Support mobile devices, such as iPads, iPhones, and Android devices.
- Perform end-user data back-up and restoration when required during service incidents.
Requirements:
- Must have experience using a Call Logging system.
- Good working knowledge of Windows 7/10 and related Office applications.
- Support experience of MACs would be beneficial.
- Knowledge of mobile devices, particularly Androids and iPhones.
- Working knowledge of current and legacy hardware platforms, including building, configuring, replacing, and troubleshooting PC and laptop hardware components.
- Familiarity with Microsoft PATCH MANAGEMENT.
- Ability to replace defective parts.
