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Technical Support Specialist
1 tydzień temu
The role of a Technical Customer Service Representative at Viking EMEA is crucial in ensuring exceptional customer service and driving business growth. As the first point of contact for customers, you will be responsible for delivering outstanding support and solutions that meet their needs.
Key Responsibilities- Provide technical assistance to customers via phone, email, or chat, addressing their queries and resolving issues promptly.
- Convert customer requirements into product codes, utilizing your technical knowledge to ensure accurate product selection.
- Prepare and follow up quotes based on pricing guidelines from the commercial team, with authority to close sales and maximize quote conversion.
- Collaborate closely with the credit department to ensure reliable order fulfillment and minimize risks.
- Process and follow up incoming orders, ensuring timely delivery and customer satisfaction.
- Maximize sales by proactively providing customers with product and service information, influencing decision-making and closing deals.
- Liaise with replenishment teams and suppliers for drop shipments, coordinating shipment to customers as needed.
- 5+ years of experience in a commercial or customer service environment, preferably B-to-B.
- Tech background or experience, with excellent administrative skills and some technical knowledge.
- Excellent command of Polish and English, with strong verbal and written communication skills.
- Knowledge of IT tools, including Office suite and modern ERP's, with SAP experience an advantage.
- Dynamic and agile multi-tasker, able to adapt to a busy office environment.
We offer competitive compensation and exciting work travel opportunities that broaden your horizons and enrich your professional journey. As part of our tight-knit community, you'll experience the best of both worlds: resources and reach of a multinational structure combined with warmth and support of a close-knit family.
