Cloud Infrastructure Support Specialist
2 tygodni temu
Aspire Systems Poland is a leading IT services company that provides cutting-edge technology solutions to businesses worldwide. Our team is dedicated to delivering exceptional support and services to our clients, ensuring their success in the ever-evolving tech landscape.
Job Description:
We are seeking an experienced Cloud Infrastructure Support Specialist to join our team. As a key member of our observability team, you will be responsible for providing top-notch support and services to our clients, focusing on cloud infrastructure, monitoring, and alerting issues.
Your Responsibilities:
- Work cross-functionally with customers and partners to address complex customer questions and drive incidents to resolution.
- Troubleshoot, isolate, and resolve monitoring and alerting issues, specifically Prometheus and AlertManager.
- Analyze and categorize customer interaction trends to provide accurate and meaningful feedback to Engineering and SRE organizations.
- Build knowledge base articles to improve internal processes and client satisfaction.
- Participate in post-mortem reviews, driving ongoing improvement.
Required Skills and Qualifications:
- Several years of experience in supporting highly scalable applications and web services.
- Hands-on experience with open-source technologies such as Kubernetes, Prometheus, AlertManager, etc.
- Strong understanding of the Linux operating system.
- Good understanding of infrastructure observability principles.
- Comfortable working with a very technical customer base.
- Ability to communicate effectively and work collaboratively in a fast-paced environment.
Benefits:
- Competitive salary range: PLN 60,000 - 90,000 per month (approximately USD $13,600 - $20,500).
- Opportunities for professional growth and development in a dynamic and supportive environment.
- Flexible working hours and remote work options.
- Access to cutting-edge technology and tools.
- Collaborative team environment with opportunities for knowledge sharing and skill development.
Why Join Us?
- Almost 50% of our colleagues are at a senior level or higher, providing opportunities for learning and growth.
- 24% of our colleagues have been part of Aspire for longer than 5 years, showcasing our commitment to employee retention and development.
- We offer flexible working arrangements, including full-time remote work, allowing you to balance your personal and professional life.
- Our flat company structure ensures open communication and collaboration, making it easier to share ideas and contribute to the company's success.
- We prioritize a friendly atmosphere, making sure work is enjoyable and rewarding.
- Continuous feedback and coaching help you grow professionally and personally.
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