Customer Service Operations Coordinator
6 dni temu
Job Summary
We are seeking a skilled Customer Service Operations Coordinator to join our team. The successful candidate will provide exceptional customer service, handle claims and resolve issues in a timely manner.
About the Role
- Provide dedicated support to customers via email, chat, and social media.
- Assess claims, answer questions, and apply legal knowledge to help customers.
- Collaborate with other departments to ensure seamless customer experience.
- Maintain high quality and efficiency standards while meeting targets.
Requirements
- Fluency in English and French.
- Eagerness to learn about the airline industry and customer service.
- Genuine willingness to help people and go the extra mile for them.
- Strong adherence to procedures with a keen eye for detail.
- Ability to thrive in a fast-paced environment, staying organized and prioritizing tasks efficiently.
What We Offer
- Internal training programs and knowledge-sharing events.
- Personalized progression plan.
- Access to mindfulness and wellbeing platform (Mindgram).
- Language classes.
- Flexible benefits: gym membership, personal education, childcare, public transportation or leisure travel subsidy.
- Unlimited, free use of AirHelp's services.
- Annual travel allowance.
- Team days.
- Events and parties.
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