Customer Service Operations Coordinator

6 dni temu


Kraków, Lesser Poland AirHelp Services Poland Sp. z o.o. Pełny etat

Job Summary

We are seeking a skilled Customer Service Operations Coordinator to join our team. The successful candidate will provide exceptional customer service, handle claims and resolve issues in a timely manner.

About the Role

  • Provide dedicated support to customers via email, chat, and social media.
  • Assess claims, answer questions, and apply legal knowledge to help customers.
  • Collaborate with other departments to ensure seamless customer experience.
  • Maintain high quality and efficiency standards while meeting targets.

Requirements

  • Fluency in English and French.
  • Eagerness to learn about the airline industry and customer service.
  • Genuine willingness to help people and go the extra mile for them.
  • Strong adherence to procedures with a keen eye for detail.
  • Ability to thrive in a fast-paced environment, staying organized and prioritizing tasks efficiently.

What We Offer

  • Internal training programs and knowledge-sharing events.
  • Personalized progression plan.
  • Access to mindfulness and wellbeing platform (Mindgram).
  • Language classes.
  • Flexible benefits: gym membership, personal education, childcare, public transportation or leisure travel subsidy.
  • Unlimited, free use of AirHelp's services.
  • Annual travel allowance.
  • Team days.
  • Events and parties.


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