Technical Sales Support Specialist
4 dni temu
- Gather info from Sales Engineers regarding scope and solution.
- Work with Vendor quote team or EIS project team for Pricing.
- Support pre-sales operational activities for complex customer accounts or multi-country deals.
- Assist with customer questions via email or phone.
- Bridge the gap between Sales, Sales Engineers and Hyperscale Team.
- Support Customers and Sales Engineers with creating, tracking status, and garnering escalated approvals for quotes.
- Assist with New Customer set up.
- Provide live sales support for all system related questions and be the subject matter expertise for any system or process improvements.
- Validate quoting info provided by customers/Sales Engineers for non-standard quotes.
- Follow up directly with Sales Engineers on any clarifications or additional info required to accurately generate quote.
- Become in sync with the business, proactively flag deal constraints – Capacity, Product, Pricing.
- Collaborate with Sales Engineers and various internal teams to determine the feasibility of requests and their approvals.
- Ensure Customer PO compliance.
- Handle quote signature and booking process.
- Ensure any/all non-system-managed approvals are properly maintained before quotes or other legal documents are released to customers.
- Communicate optimally with a variety of departments within Equinix and function well within a team.
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