Client Success Specialist
4 dni temu
The Client Success team at TN Poland is responsible for delivering operational assistance to a diverse portfolio of clients. This role serves as an individual contributor, providing operational support and assistance in growing clients' business.
This position will provide the opportunity to shape how we lead the management of our growth clients through support and input into automated tools, capabilities, and processes that enhance the client experience. The individual will define and deploy client support and service implementation strategies that drive value for our clients and support our strategy.
This involves delivering effective, efficient, and consultative operational support aligned to business objectives. Responsibilities include:
- Establishing working relationships with cross-functional subject matter experts to orchestrate consultation to resolve client issues and optimize client performance.
- Promptly resolving client inquiries, always acting as a client advocate, deploying outbound and proactive client engagement when appropriate.
- Supporting client implementation of new products by coordinating with key client and Visa teams to expedite implementation readiness activities and steer the client toward getting faster time to value.
- Participating in initiatives to improve client adoption of products and use of self-tools.
- Liaising with specialist teams as needed to identify and drive opportunities to optimize client performance.
A hybrid position with expectation of days in office confirmed by your hiring manager.
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