Global HR Delivery Lead

4 dni temu


Kraków, Lesser Poland Randstad Polska Sp. z o.o. Pełny etat

Description of the Role:

We are seeking an experienced People Service Operations Lead to join our team at Randstad Polska Sp. z o.o. The successful candidate will be responsible for providing strategic leadership, management, and governance of the transitions process at our Poland Centre.

Your Key Responsibilities:

  • Providing overall leadership, operational expertise, and strategic direction in the delivery of People Services to employees at a specific center
  • Acting as a liaison between the central team and other global HR services teams, business division, and functions, and other third parties
  • Responsibility for providing operational services and implementing processes in the People Services organization
  • Managing key business and stakeholder relationships in the delivery of core human resources services
  • Leading a team of managers and service delivery teams to ensure excellent customer service and maintain service quality
  • Manages activities to ensure compliance and adherence to group policies, region/country regulations/requirements, procedures, and risk management
  • Working closely with process owners to manage change and implement change control in operational services
  • Providing operational reports, metrics, and KPIs internally to the team to increase ownership and efficiency and to key clients to demonstrate service performance and customer satisfaction
  • Handling customer complaints and ensuring an appropriate level of customer service in line with expectations, responding to escalations
  • Represents the provision of services at local business/regional government level as needed
  • Responsible for audit/risk management

What We Offer:

  • A competitive compensation package
  • A hybrid work model (2 days per week in office, 3 days HO)
  • An attractive benefits package
  • A modern office in Cracow with a collaborative environment
  • Opportunities for professional development and training
  • Flexible working arrangements and work-life balance initiatives
  • Career growth within a dynamic and expanding global organization
  • An inclusive and diverse workplace culture


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