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Problem Solving Professional

1 tydzień temu


Poznań, Greater Poland Tellent Pełny etat
About Us

Tellent is a premier Talent Management Suite that enables People teams to improve the full employee lifecycle with a cutting-edge Applicant Tracking System, Human Resources Information System, and Performance Management Software – all in one place.

With 300+ talented employees operating from six global locations, we've empowered over 7,000 organizations across 100+ countries with our leading HR tech solutions – Recruitee, KiwiHR, and Javelo. We have a growing network of over 300 partners, all committed to one vision: guiding all People leaders to create a better world of work.

Your Role

As a Quality Assurance Expert at Tellent, you will be responsible for ensuring the highest quality of our products and services. This includes analyzing and resolving software issues in application environments, developing and maintaining a deep technical knowledge of our Tellent product suite, and effectively collaborating with engineers, support, and QA teams while investigating and educating each other.

You will also be responsible for developing, documenting, and publishing best practice methods and technical solutions (helping to build and maintain our Help Center), proactively assisting customers and internal teams to avoid or reduce problem occurrences, and contacting customers on the first and second lines to help them with complex cases via chat and calls.

What You'll Bring

We're looking for someone who is a fresh eye and has a great attitude, with an affinity for technology and eagerness to learn, good written and verbal communication skills, and the ability to work independently. Experience working in support or tech support teams in technology is a big plus

Our Benefits

We offer a competitive salary, 26 paid holiday days per year, and a range of benefits including €1000 of training budget per year, €500 travel budget, and a MacBook and displays to support your work. Plus, you'll get to enjoy our brilliant culture and informal dress code, work from anywhere for 4 weeks per year, and have access to private health care and a fitness card.