Technical Support Specialist with Italian Language Proficiency
1 tydzień temu
Welcome to Wipro Technologies, a leading technology services and consulting company. We are looking for a talented Technical Support Specialist with Italian language proficiency to join our team.
Job DescriptionWe offer flexible benefits tailored to your needs, including a multisport card, shop vouchers, and premium medical services. Our friendly and inclusive company culture values diversity and promotes equal opportunities for all.
Responsibilities:
- Provide first and second-level IT support for multiple customers via mail, chat, and calls.
- Diagnose, troubleshoot, and resolve hardware, software, and network issues.
- Escalate complex issues to higher-level support teams as needed.
- Log, track, and manage tickets in the IT Service Management (ITSM) tool.
- Maintain accurate documentation of issues and resolutions.
- Act as the first point of contact for end-users via phone, email, or chat.
- Provide clear and professional communication to users regarding issue status and resolution.
- Educate customers on best practices and self-service solutions where applicable.
- Support IT infrastructure, applications, and enterprise systems.
- Perform user account management (Active Directory, email, access controls).
- Assist in software installations, updates, and security patches.
- Identify recurring issues and suggest improvements to reduce incidents.
- Contribute to knowledge base articles and troubleshooting guides.
- Support IT policies, compliance, and security best practices.
Requirements:
- 6 months - 2 years of experience in a service desk or technical support role.
- Italian on at least B2 level.
- English on at least B2 level.
- Strong troubleshooting skills in Windows, macOS, and Linux environments.
- Knowledge of networking fundamentals (DNS, DHCP, VPN, TCP/IP).
- Experience with Active Directory, Office 365, and remote desktop tools.
- Familiarity with ITIL framework and ITSM tools (e.g., ServiceNow, Jira, Remedy).
- Excellent verbal and written communication skills.
- Strong customer service orientation and problem-solving mindset.
- Ability to work independently and manage multiple priorities.
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