Technical Support Specialist with Italian Language Proficiency

1 tydzień temu


Gdańsk, Pomerania, Polska Wipro Technologies Pełny etat

Welcome to Wipro Technologies, a leading technology services and consulting company. We are looking for a talented Technical Support Specialist with Italian language proficiency to join our team.

Job Description

We offer flexible benefits tailored to your needs, including a multisport card, shop vouchers, and premium medical services. Our friendly and inclusive company culture values diversity and promotes equal opportunities for all.

Responsibilities:

  • Provide first and second-level IT support for multiple customers via mail, chat, and calls.
  • Diagnose, troubleshoot, and resolve hardware, software, and network issues.
  • Escalate complex issues to higher-level support teams as needed.
  • Log, track, and manage tickets in the IT Service Management (ITSM) tool.
  • Maintain accurate documentation of issues and resolutions.
  • Act as the first point of contact for end-users via phone, email, or chat.
  • Provide clear and professional communication to users regarding issue status and resolution.
  • Educate customers on best practices and self-service solutions where applicable.
  • Support IT infrastructure, applications, and enterprise systems.
  • Perform user account management (Active Directory, email, access controls).
  • Assist in software installations, updates, and security patches.
  • Identify recurring issues and suggest improvements to reduce incidents.
  • Contribute to knowledge base articles and troubleshooting guides.
  • Support IT policies, compliance, and security best practices.

Requirements:

  • 6 months - 2 years of experience in a service desk or technical support role.
  • Italian on at least B2 level.
  • English on at least B2 level.
  • Strong troubleshooting skills in Windows, macOS, and Linux environments.
  • Knowledge of networking fundamentals (DNS, DHCP, VPN, TCP/IP).
  • Experience with Active Directory, Office 365, and remote desktop tools.
  • Familiarity with ITIL framework and ITSM tools (e.g., ServiceNow, Jira, Remedy).
  • Excellent verbal and written communication skills.
  • Strong customer service orientation and problem-solving mindset.
  • Ability to work independently and manage multiple priorities.


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