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Software Support Professional
2 tygodni temu
We are seeking a highly skilled and dedicated individual to join our Technical Support team as a Junior Technical Support Specialist. As a member of our team, you will play a crucial role in ensuring the best possible experience for our players by providing top-notch technical assistance and support.
Daily Responsibilities:
- Communication and Support: Respond to player inquiries and provide timely and effective technical advice and solutions via tickets.
- Issue Identification and Prioritization: Identify issues, prioritize them, and report them using internal and external tools.
- Collaboration: Work closely with other teams, including production, QA, design, programming, PR, legal, and marketing, to ensure seamless communication and collaboration.
- Research and Development: Conduct research and obtain solutions and information to resolve player issues efficiently.
- Value Upholding: Adhere to and share CD Projekt RED's values.
To be successful in this role, you should possess:
- Gaming Enthusiasm: A genuine passion for gaming and a strong understanding of the gaming industry.
- Customer-Facing Experience: Previous experience working in people-facing services or customer support is essential.
- Excellent Communication Skills: Exceptional written and verbal communication skills in English, including the ability to adjust tone and formality level according to the situation.
- Strong Teamwork Skills: Ability to work effectively in a team environment, collaborating with colleagues from diverse backgrounds.
- Analytical Thinking: Strong analytical skills to identify and resolve complex technical issues.
- Tech Savviness: Familiarity with modern computer systems, hardware, and software.
While not mandatory, the following qualities would be an asset in this role:
- Dedicated Gaming Community Member: Experience participating in gaming communities, forums, or online platforms.
- Self-Improvement Mindset: A proactive approach to self-improvement, staying up-to-date with the latest gaming trends and technologies.
- Proven Support Experience: Previous experience providing technical support, moderation, or leadership roles within gaming communities.
- Linguistic Diversity: Knowledge of one or more additional languages, such as French, German, Spanish, Brazilian/Portuguese, Chinese, or Eastern European languages.
- Interest in Computer Science: Familiarity with computer science concepts, modern PC hardware, programming, and related fields.
- Customer Service Tools: Experience with customer service tools and software.
Additional Information:
Work Environment: Our office is located in Warsaw, Poland, and we require a minimum of 10 days per month spent working from the studio.
Benefits:
- Flexible Working Hours: Enjoy flexible working hours, starting between 8:00 AM and 10:00 AM.
- Welcome Pack: Receive a welcome pack filled with goodies to make your transition to the team smoother.
- Professional Growth: Participate in trainings, lectures, courses, and workshops to enhance your skills and knowledge.
- Merchandise: Enjoy regular opportunities to acquire cool merchandise and swag.
Health and Well-being:
- Private Medical Healthcare: Access to a range of medical plans, including dental care, for you and your family.
- COVID-19 Support: Regular COVID-19 tests, vaccinations, and professional guidance.
- Mental Health Support: Free access to mental health support and well-being webinars.
- Multisport Card: Enjoy discounted access to sporting and fitness facilities across the city.
Social Activities and Office Life:
- Dog-Friendly Office: Bring your furry friend along to work and enjoy the company of fellow dog owners.
- Social Events: Participate in regular social gatherings at the studio, playing games and relaxing with colleagues.
- Healthy Snacks: Enjoy organic fruit, snacks, muesli, honey, vegan milk, and specialty coffee throughout the studio.
- International Team: Collaborate with colleagues from diverse backgrounds and cultures.