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ServiceNow Business Solutions Specialist

1 tydzień temu

Gdańsk, Pomerania, Polska KPMG Pełny etat

Job Description

This role involves working as a ServiceNow Business Analyst at KPMG, where you will be responsible for performing business process analysis, requirement gathering on the ServiceNow platform, and collaborating with various stakeholders. You will engage in the full project life cycle from requirements gathering to solution deployment.

Key Responsibilities

  • Perform thorough analysis of business processes and gather requirements on the ServiceNow platform.
  • Work closely with stakeholders to ensure successful implementation of proposed solutions.
  • Provide deep functional and technical knowledge of ServiceNow capabilities to create impactful business solutions.
  • Create and maintain documentation on processes, policies, use cases, and workflow.
  • Facilitate and lead meetings and workshops to drive understanding and solution development.
  • Continuously improve ServiceNow operations through regular analysis, maintenance, system optimization, and problem resolution.

Requirements and Qualifications

  • You should have 3+ years of experience as a Business Analyst, ideally with exposure to the ServiceNow platform (any other relevant technology also considered).
  • You should have 1+ year of project management experience implementing technology-enabled service management workstreams (ServiceNow preferred).
  • You should understand ServiceNow development methodologies and system deployment.
  • You should possess strong analytical, problem-solving, and decision-making skills.
  • You should have excellent communication skills and be able to facilitate conversations with business stakeholders in project definition, business requirements definition, and functional design sessions.
  • You should be capable of managing multiple priorities and projects simultaneously.
  • You should have experience with process quality methodology, agile methodology, business process analysis, and redesign.
  • You should hold an ITIL Foundation certification (V3 or V4 preferred).
  • You should have experience in ServiceNow products other than ITSM, such as SecOps, ITOM, HR, CSM, GRC.
  • You should be competent in navigating project management and agile tools such as SPM/ITBM, MS Project, JIRA, Confluence, SharePoint.

Benefits

  • You will work in an interdisciplinary and international environment.
  • You will participate in interesting projects for local and foreign clients in the field of IT consulting.
  • You will enjoy favorable conditions for professional development, including participation in specialized trainings.
  • You will have access to new technologies.
  • You will gain and develop unique industry skills valued on the market.
  • You will work in a harmonious team among high-class professionals.
  • You will have the opportunity to grow in a friendly and self-motivated team.
  • You will receive attractive remuneration.