SAP BTP Application Manager

5 dni temu

Kraków, Lesser Poland Imperial Brands Pełny etat
About the Role

We are seeking a highly skilled SAP BTP Application Manager to lead transformative projects using the cutting-edge SAP Business Technology Platform (BTP).

This leadership role offers the chance to influence strategic initiatives, deliver scalable solutions, and support our digital transformation.

As the SAP BTP Application Manager, you will take end-to-end ownership of service management, ensuring solutions align with business needs and vendor performance standards.

Responsibilities
  • Managing the set of contractual obligations and services to ensure that the best value is being driven out of our Outsource Partners for the overall IT service towards our IB Business.
  • Ensuring ITIL v4 processes are devolved and maintained across outsource partners and retained organisation work effectively for IT and the business.
  • Be the SPOC (single point of contact) and SME (subject matter expert) for the operational IT around the applications (SAP BTP platform) in scope; ensures processes and procedures with vendors for continuity, incident management, problem management, change management, service management and other ITIL processes.
  • Support the overall SAP RISE Contract Manager with expertise in measuring and validating the actual application utilization within the system landscape.
  • Work with Finance and Procurement to ensure that all the necessary data is available to enable timely validation of costs/invoices, and resolve issues arising.
  • Analysing data to enable the identification of cost drivers and then working with stakeholders, delivery teams etc to optimise services.
  • Maintaining an awareness, understanding and support in the implementation of the vision and strategy for ITIL processes and IT Application Management for applications in scope.
Requirements
  • Proven experience of application management and end-to-end IT support.
  • Proven experience of operating large scale integration platforms with multiple business stakeholders and IT suppliers.
  • Proven experience with SAP S4 BTP or S4 integration.
  • Experience of SM tools, technologies and SM/ITIL methods in the remit of Global Service Delivery.
  • Background in information technology with a clear understanding of the challenges of operational IT, information management and modern Cloud infrastructures and services.
  • Fluency in spoken and written English is required.
About Us

Imperial Brands is a global company with 25,000 employees, where innovation thrives.

We offer a comprehensive compensation package with salary, bonus scheme and many extras including a great pension scheme, generous holiday entitlement and hybrid/flexible working opportunities.

We give fair and equal consideration to all our applicants.

We are proud of being a truly inclusive organisation.

We encourage and welcome applications from people of all ages, genders, ethnicities, nationalities, disabilities, sexual orientation, religions or beliefs and of neuro divergence.

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