SD-WAN and Cybersecurity Manager
3 dni temu
The successful candidate will be responsible for:
- Managing daily security and SD-WAN operational activity, including leading and coaching the Tier 2 security and SD-WAN group in resolving complex issues related to Fortinet security/SD-WAN/LAN/WAN/Wi-Fi, VeloCloud/VMware/Broadcom SD-WAN/LAN/WAN, and Meraki security/SD-WAN/LAN/WAN/Wi-Fi.
- Developing and implementing training programs to enhance the skills and knowledge of technicians, ensuring they maintain existing or gain new industry certifications.
- Ensuring established processes, procedures, policies, troubleshooting/resolution guides, and walkthroughs are followed, identifying areas for improvement and implementing changes as needed.
- Providing regular feedback and guidance to improve individual and team performance, including completing annual and ad-hoc personnel performance evaluations.
Required Skills and Qualifications:
- 3+ years of experience as a NOC or repair supervisor at a large 24x7 MSP/ISP that offers Internet, networking, security, and SD-WAN services via multiple carriers and circuit types.
- 4+ years of experience as a senior NOC or repair technician with expertise in resolving Internet, networking, security, and SD-WAN service issues.
- Demonstrable understanding of OSI layers and troubleshooting techniques across them for all applications/services.
- Educator/mentor skills to provide assistance and support to technicians on open tickets.
- Verbal and written communication skills to provide exceptional education, support, and technical guidance to customers and agents on open tickets.
- Hands-on experience and technical certifications with Fortinet FW/SD-WAN/Wi-Fi/switches, Velo/VMware/Broadcom SD-WAN, Cisco Meraki routers/switches/Wi-Fi, PEPlink and/or BEC mobile wireless routers and modems, and CLI-based BGP/OSPF/VLANs/AAA/security routing and switching on Cisco, Adtran, and Fortinet devices.
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