SD-WAN and Cybersecurity Manager

3 dni temu


Warszawa, Mazovia, Polska TN Poland Pełny etat
Responsibilities:

The successful candidate will be responsible for:

  • Managing daily security and SD-WAN operational activity, including leading and coaching the Tier 2 security and SD-WAN group in resolving complex issues related to Fortinet security/SD-WAN/LAN/WAN/Wi-Fi, VeloCloud/VMware/Broadcom SD-WAN/LAN/WAN, and Meraki security/SD-WAN/LAN/WAN/Wi-Fi.
  • Developing and implementing training programs to enhance the skills and knowledge of technicians, ensuring they maintain existing or gain new industry certifications.
  • Ensuring established processes, procedures, policies, troubleshooting/resolution guides, and walkthroughs are followed, identifying areas for improvement and implementing changes as needed.
  • Providing regular feedback and guidance to improve individual and team performance, including completing annual and ad-hoc personnel performance evaluations.

Required Skills and Qualifications:

  • 3+ years of experience as a NOC or repair supervisor at a large 24x7 MSP/ISP that offers Internet, networking, security, and SD-WAN services via multiple carriers and circuit types.
  • 4+ years of experience as a senior NOC or repair technician with expertise in resolving Internet, networking, security, and SD-WAN service issues.
  • Demonstrable understanding of OSI layers and troubleshooting techniques across them for all applications/services.
  • Educator/mentor skills to provide assistance and support to technicians on open tickets.
  • Verbal and written communication skills to provide exceptional education, support, and technical guidance to customers and agents on open tickets.
  • Hands-on experience and technical certifications with Fortinet FW/SD-WAN/Wi-Fi/switches, Velo/VMware/Broadcom SD-WAN, Cisco Meraki routers/switches/Wi-Fi, PEPlink and/or BEC mobile wireless routers and modems, and CLI-based BGP/OSPF/VLANs/AAA/security routing and switching on Cisco, Adtran, and Fortinet devices.


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