Dutch Speaking IT Support Expert

4 dni temu


Gdańsk, Pomerania, Polska Wipro Technologies Pełny etat
Company Overview

Wipro Technologies is a global leader in the technology services industry, providing end-to-end IT solutions to Fortune 500 companies across the globe.

Our Values:
  • Client-centric approach.
  • Innovation-driven culture.
  • Commitment to excellence.
Job Responsibilities:
  • Provide top-notch technical assistance to clients via phone, email, and chat platforms.
  • Diagnose and resolve complex IT issues in a timely manner.
  • Escalate issues to higher-level support teams as needed.
  • Maintain accurate documentation of issues and resolutions using our ITSM tool.
Requirements:
  • 6 months - 2 years of experience in a service desk or technical support role.
  • Dutch on at least B2 level.
  • English on at least B2 level.
  • Strong troubleshooting skills in Windows, macOS, and Linux environments.
  • Knowledge of networking fundamentals (DNS, DHCP, VPN, TCP/IP).
  • Experience with Active Directory, Office 365, and remote desktop tools.


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