Helpdesk Administrator Internship with German/Swedish/French/Dutch @

1 tydzień temu


Gdańsk, Pomerania, Polska WIPRO IT SERVICES POLAND Sp. z o.o. Pełny etat

The Helpdesk Internship is a great opportunity for students of last year's studies interested in developing in the field of technical support. If you know one of the languages: German, French, Swedish or Dutch and want to gain experience in the field of technical support, we cordially invite you to apply and join our team Fluent communication and writing skills in English and one of the following languages- German, Swedish, French or Dutch. Student of last year of studies. Education in the IT field is preferable but not a must. Excellent analytical and communication skills, with the ability to manage tasks independently, proactively, and assertively, along with a commitment to teamwork and adaptability to new situations and deadlines. Flexibility within work in shifts as per business requirement. The Helpdesk Internship is a great opportunity for students of last year's studies interested in developing in the field of technical support. If you know one of the languages: German, French, Swedish or Dutch and want to gain experience in the field of technical support, we cordially invite you to apply and join our team ,[To provide 1st line technical support, answering support queries via phone, email, Chat and Web in specific languages and English., Analysts will use Cloud Telephony channel with a dual Citrix setup for required client environment access., To maintain a high degree of customer service for all support queries and adhere to all service management principles., Identifying the trend of calls /tickets and highlighting it to L2 / TL as applicable for outage confirmation., Creating child tickets and tagging them with problem a ticket. Callback the user and confirm resolution (wherever applicable).] Requirements:



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