Helpdesk Administrator Internship with German

2 tygodni temu


Gdańsk, Pomerania, Polska WIPRO IT SERVICES POLAND Sp. z o.o. Pełny etat

about-project : The Helpdesk Internship is a great opportunity for students of last year's studies interested in developing in the field of technical support. If you know one of the languages: German, French, Swedish or Dutch and want to gain experience in the field of technical support, we cordially invite you to apply and join our team responsibilities : To provide 1st line technical support, answering support queries via phone, email, Chat and Web in German and English. Analysts will use Cloud Telephony channel with a dual Citrix setup for required client environment access. To maintain a high degree of customer service for all support queries and adhere to all service management principles. Identifying the trend of calls /tickets and highlighting it to L2 / TL as applicable for outage confirmation. Creating child tickets and tagging them with problem a ticket. Callback the user and confirm resolution (wherever applicable). requirements-expected : Fluent communication and writing skills in English and German. Student of last year of studies. Education in the IT field is preferable but not a must. Excellent analytical and communication skills, with the ability to manage tasks independently, proactively, and assertively, along with a commitment to teamwork and adaptability to new situations and deadlines. Flexibility within work in shifts as per business requirement. offered : Paid, several-month internship program - min. 3 months, 3-5 days a week, with flexible working hours and a possibility to work hybrid from our Gdansk office. A chance for long-term cooperation - there is an intention to offer you a full-time job. The opportunity to gain skills, knowledge and experience while working in international teams. Career development - based on a culture of feedback and constant support from a mentor, a clear path of development from the first day of work and Buddy's help in a new workplace.



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