IT Service Desk Administrator
3 dni temu
The IT Service Desk Administrator will be responsible for providing technical support to multiple customers in a shared services environment. This role involves troubleshooting IT issues, managing service requests, and ensuring efficient resolution of incidents while maintaining a high level of customer satisfaction.
Duties and Responsibilities:- Provide technical support to multiple customers via mail, chat, and calls.
- Diagnose, troubleshoot, and resolve hardware, software, and network issues.
- Escalate complex issues to higher-level support teams as needed.
- 6 months - 2 years of experience in a service desk or technical support role.
- German and Polish on at least B2 level - mandatory.
- English on at least B2 level - mandatory.
- Flexible benefits package tailored to your needs.
- Premium medical services for employees and family members.
- Social Fund benefits: holiday bonuses, kindergarten allowances, etc.
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