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IT Help Desk Professional

1 tydzień temu


Gdańsk, Pomerania, Polska Wipro IT Services Pełny etat

We are seeking a highly motivated IT Help Desk Professional to join our team as a Service Desk Analyst with Dutch and German language proficiency.

The role involves providing technical support to multiple customers in a shared services environment, troubleshooting IT issues, managing service requests, and ensuring efficient resolution of incidents while maintaining a high level of customer satisfaction.

About the Team

You will be part of a dynamic team that values collaboration, innovation, and customer satisfaction.

Key Responsibilities
  • Provide first and second-level IT support for multiple customers
  • Diagnose, troubleshoot, and resolve hardware, software, and network issues
  • Escalate complex issues to higher-level support teams as needed
  • Log, track, and manage tickets in the IT Service Management (ITSM) tool
Requirements
  • 6 months - 2 years of experience in a service desk or technical support role
  • German and Dutch on at least B2 level - both mandatory
  • English on at least B2 level