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Gdańsk, Pomerania, Polska Wipro Pełny etatWe are seeking an experienced IT Service Desk Analyst to join our multilingual team. As a Technical Service Representative, you will be responsible for providing technical support to users via phone, email, chat, and web in Spanish and English.You will maintain a high level of customer satisfaction by adhering to service management principles and meeting...
IT Help Desk Professional
1 tydzień temu
We are seeking a highly motivated IT Help Desk Professional to join our team as a Service Desk Analyst with Dutch and German language proficiency.
The role involves providing technical support to multiple customers in a shared services environment, troubleshooting IT issues, managing service requests, and ensuring efficient resolution of incidents while maintaining a high level of customer satisfaction.
About the TeamYou will be part of a dynamic team that values collaboration, innovation, and customer satisfaction.
Key Responsibilities- Provide first and second-level IT support for multiple customers
- Diagnose, troubleshoot, and resolve hardware, software, and network issues
- Escalate complex issues to higher-level support teams as needed
- Log, track, and manage tickets in the IT Service Management (ITSM) tool
- 6 months - 2 years of experience in a service desk or technical support role
- German and Dutch on at least B2 level - both mandatory
- English on at least B2 level