Multilingual Help Desk Analyst

1 dzień temu


Gdańsk, Pomerania, Polska Wipro Pełny etat
Overview:

Welcome to Wipro, where we are committed to delivering exceptional service to our clients. As a Multilingual Help Desk Analyst, you will play a critical role in ensuring that our clients receive the highest level of technical support.

We are looking for an individual who is passionate about technology and has excellent communication skills in multiple languages. If you are motivated, results-driven, and enjoy working in a fast-paced environment, we encourage you to apply for this exciting opportunity.

Key Responsibilities:
• Provide technical support to clients via phone, email, chat, and web.
• Analyze problems and identify solutions using technical expertise and business acumen.
• Collaborate with internal stakeholders to resolve complex issues and improve overall client satisfaction.
• Develop and maintain technical documentation to ensure consistency and accuracy.

Requirements:
• 1-2 years experience in a Service Desk/IT Support in a global organization.
• Dutch on at least B2 level.
• German on at least B2 level.
• English on at least B2 level.
• Strong technical skills and ability to learn new technologies quickly.

What We Offer:
• Competitive salary and benefits package.
• Opportunities for career growth and professional development.
• Collaborative and dynamic work environment.
• Recognition and rewards for outstanding performance.
• Professional training and certification programs.
• A comprehensive relocation package for international transfers.

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