Aktualne oferty pracy związane z Technical Help Desk Specialist - Gdańsk, Pomerania - Wipro Technologies
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Gdańsk, Pomerania, Polska Wipro Pełny etatAbout the Job:We are seeking a highly skilled Dutch and German speaking Service Desk Technician to join our team at Wipro. In this role, you will provide exceptional technical support to our clients via phone, email, chat, and web. As a Service Desk Technician, you will be the first point of contact for our clients, responding to their technical queries and...
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3 dni temu
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Service Desk Engineer
1 tydzień temu
Gdańsk, Pomerania, Polska Wipro IT Services Pełny etattechnologies-expected : ServiceNow Jira Remedy technologies-optional : PowerShell Bash about-project : We are seeking a skilled Service Desk Engineer to provide technical support to multiple customers in a shared services environment. The role involves troubleshooting IT issues, managing service requests, and ensuring efficient resolution of incidents while...
Technical Help Desk Specialist
1 tydzień temu
Wipro Technologies is a leading global IT services company with over 900 employees in Poland supporting more than 45 clients. We leverage our comprehensive portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help our clients achieve their boldest ambitions and build future-ready sustainable businesses.
We empower every individual at Wipro to learn, grow, and create a career path that makes us an organization of opportunities beyond boundaries.
Job DescriptionAs an IT Service Delivery Associate at Wipro Technologies, you will play a critical role in providing exceptional IT support to our clients. This position requires a highly skilled and experienced professional who can diagnose, troubleshoot, and resolve complex IT issues in a timely and efficient manner.
The ideal candidate will possess excellent communication skills, both written and verbal, and be able to effectively interact with clients and internal stakeholders. They will also have a strong understanding of ITIL framework and ITSM tools, as well as experience working with Active Directory, Office 365, and remote desktop tools.
Required Skills and Qualifications- A minimum of 6 months to 2 years of experience in a service desk or technical support role.
- Proficiency in Dutch language at B2 level and English language at B2 level.
- Strong troubleshooting skills in Windows, macOS, and Linux environments.
- Knowledge of networking fundamentals, including DNS, DHCP, VPN, and TCP/IP.
- Experience with Active Directory, Office 365, and remote desktop tools.
- Familiarity with ITIL framework and ITSM tools such as ServiceNow, Jira, or Remedy.
- Excellent verbal and written communication skills.
- A flexible benefits package tailored to your needs, including a multisport card and shop vouchers through MyBenefit cafeteria.
- Premium medical services for employees and family members through Luxmed.
- Life and Disability Insurance for employees and family members, as well as a profitable Voluntary Pension Fund.
- Social Fund benefits, including holiday bonuses and kindergarten allowances.
- Cultural events and integration opportunities for employees.
- Reward and recognition programs for high performers.
- Relocation assistance for accommodation, travel, and other expenses.
