Technical Support Specialist

1 dzień temu


Gdańsk, Pomerania, Polska Wipro Pełny etat
Job Description:

As a Technical Support Specialist at Wipro, you will be responsible for providing high-quality technical support to our clients. This role requires strong analytical and problem-solving skills, as well as excellent communication skills in multiple languages.

Key Responsibilities:
• Provide 1st line technical support via phone, email, chat, and web.
• Use Cloud Telephony channel with dual Citrix setup for required client environment access.
• Maintain a high degree of customer service for all support queries and adhere to all service management principles.
• Support both calls and chats within standard working hours and meet required SLA of speed to answer and abandoned.

Requirements:
• 1-2 years experience in a Service Desk/IT Support in a global organization.
• Dutch on at least B2 level.
• German on at least B2 level.
• English on at least B2 level.
• Strong logical reasoning skills and customer service skills.

What We Offer:
• Flexible benefits package tailored to your needs.
• Premium medical services for employees and family members.
• Life & Disability Insurance for employees and family members.
• Social Fund benefits: holiday bonuses, kindergarten allowances, etc.
• Integration and cultural events for employees.
• Reward and recognition programs for high performers.
• Relocation assistance: accommodation, travel, and other covered expenses.
• Friendly and inclusive company culture.

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