Aviation Technical Support Expert
2 dni temu
About Us
At NAVBLUE, we're a leading global provider of flight operations solutions. We deliver innovative digital aviation solutions to pilots, dispatchers, and other aviation professionals worldwide. Our products enable safe, efficient, and reliable flight operations, reducing costs and ensuring compliance with complex regulations.
You'll join a team that's passionate about shaping the future of digital aviation. As a Technical Support Specialist at NAVBLUE, you'll be part of our dynamic and customer-focused team, working on flagship products that support millions of flights each year.
We're committed to creating an environment where everyone feels welcome and valued. At NAVBLUE, diversity is celebrated and equal opportunities are provided for all employees.
With a focus on digital innovation, collaboration, and customer satisfaction, you'll have the opportunity to grow professionally and contribute to the development of cutting-edge flight operations solutions.
Responsibilities
- Analyze and troubleshoot complex customer queries using various tools.
- Provide feedback to production teams and product management on support trends and issues.
- Manage multiple technical queries submitted by customers through our support portal.
- E nsure timely resolution of customer queries according to internal and customer-specific SLAs.
- Collaborate with product management on new releases, training customers on application use and troubleshooting.
- Monitor customer satisfaction and build loyalty through excellent customer service.
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