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A career at AirHelp offers a unique opportunity to work in the aviation industry and make a difference for air travelers.
Salary: 5500 - 6500 PLN gross (plus up to 3000PLN performance bonus)/month
Job Description:We are seeking a Junior Operations Specialist in Customer Support to assist customers at every stage of our claim-handling process, including assessing claims, answering queries, and communicating in a timely and friendly manner via email, chat, and social media channels.
- The ideal candidate will utilize their legal knowledge to advise and assist air travelers.
Ideally, you'll bring with you:
- Fluent communication in English and German (both spoken and written, minimum B2 level).
- Eagerness to learn about the airline industry and customer service.
- Satisfaction from helping people and willingness to go the extra mile for them.
- You enjoy following procedures with attention to detail.
We offer internal training programs and knowledge-sharing events, a personalized progression plan, access to mindfulness and wellbeing platform, language classes, flexible benefits, unlimited use of AirHelp's services, annual travel allowance, team days, events and parties.
At AirHelp, we're committed to equal opportunities and diversity. Our offices are fully accessible, and we customize interviews to accommodate special needs, including those of neurodiverse candidates. Refugees and displaced individuals are encouraged to apply.
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