AirHelp Customer Support Specialist

6 dni temu


Gdańsk, Pomerania, Polska AirHelp Pełny etat
Customer Support Role Overview

AirHelp is seeking a highly skilled Customer Support Specialist to join our global Operations Team. In this role, you will be responsible for assisting air travelers with their delayed, cancelled, or overbooked flights.

Main Responsibilities:

  • Assess claims and answer queries in a timely and friendly manner via email, chat, and social media channels.
  • Utilize your legal knowledge to advise and assist air travelers.

Requirements:

  • Fluent communication in English, Arabic and French (both spoken and written, minimum B2 level).
  • Eagerness to learn about the airline industry and customer service.
  • Satisfaction from helping people and willingness to go the extra mile for them.
  • Ability to work in a shift system (24/7/365).

Benefits:

  • Private life and health Insurance.
  • Flexible benefits: gym membership, personal education, childcare, public transportation, or leisure travel subsidy.
  • Annual travel allowance.
  • Work from anywhere for up to 2 weeks/year.
  • Language classes.
  • Personalized progression plan.
  • Internal training programs and knowledge-sharing events.
  • Unlimited, free use of AirHelp's services.
  • Pre-paid virtual card.
  • Office commute subsidy.
  • Access to mindfulness and well-being platform (Mindgram).
  • Team days and Parties.


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