Customer Service Representative for Air Travel Claims

3 dni temu


Gdańsk, Pomerania, Polska AirHelp Services Poland Sp. z o.o. Pełny etat

Role Overview

AirHelp Services Poland Sp. z o.o. is seeking a skilled and multilingual Customer Service Representative to join our Operations Team. As a key member of our global team, you will be responsible for assisting air passengers with their claims, providing support via email, chat, and social media channels.

About the Job

We are looking for an individual who possesses excellent communication skills in English, Arabic, and French (B2 level or higher). The ideal candidate will have experience working with targets, be eager to learn about the airline industry, and enjoy helping people.

Key Responsibilities:

  • Assess claims and provide timely support to air travelers via various communication channels.
  • Utilize your knowledge of laws and regulations to advise and assist passengers.

Requirements and Qualifications

To succeed in this role, you will need:

  • Fluency in English, Arabic, and French (spoken and written).
  • Experience working with targets (desired).
  • Eagerness to learn about the airline industry and customer service.
  • Satisfaction from helping others and willingness to go above and beyond.
  • Ability to follow procedures with attention to detail.

Benefits and Perks

  • Internal training programs and knowledge-sharing events.
  • Personalized progression plan.
  • Access to mindfulness and wellbeing platform (Mindgram).
  • Language classes.
  • Flexible benefits package including gym membership, education support, childcare assistance, and public transportation subsidy.
  • Unlimited use of AirHelp's services.
  • Annual travel allowance.
  • Team days and events.

About Us

At AirHelp Services Poland Sp. z o.o., we strive to make travel better for everyone. With a global team of 400 members speaking 19 languages, we aim to provide a stress-free travel experience through our proprietary technology and commitment to fair air passenger rights.



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