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Customer Claims Handler

1 tydzień temu

Gdańsk, Pomerania, Polska AirHelp Pełny etat
Customer Claims Handler

AirHelp is seeking an experienced Customer Claims Handler to join our team. In this role, you will be responsible for handling customer inquiries and resolving flight delay issues.

Your Key Tasks:

  • Assessing customer claims and providing timely responses.
  • Utilizing your knowledge of laws and regulations to assist air travelers.

Requirements:

  • Excellent language skills in English, Arabic, and French.
  • Eagerness to learn about the airline industry and customer service.
  • Satisfaction from helping people and willingness to go the extra mile for them.
  • Ability to work in a shift system (24/7/365).

Benefits:

  • Private life and health Insurance.
  • Flexible benefits: gym membership, personal education, childcare, public transportation, or leisure travel subsidy.
  • Annual travel allowance.
  • Work from anywhere for up to 2 weeks/year.
  • Language classes.
  • Personalized progression plan.
  • Internal training programs and knowledge-sharing events.
  • Unlimited, free use of AirHelp's services.
  • Pre-paid virtual card.
  • Office commute subsidy.
  • Access to mindfulness and well-being platform (Mindgram).
  • Team days and Parties.