Aktualne oferty pracy związane z Customer Support Specialist - Gdańsk, Pomerania - careersinpoland
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Customer Support Specialist
2 tygodni temu
At Careers in Poland, we're on a mission to make air travel more efficient and fair for all travelers. We believe that every passenger deserves to receive the compensation they deserve when their flights are delayed, canceled, or overbooked.
We're looking for a talented Customer Support Specialist to join our team As a key member of our operations department, you'll be responsible for providing top-notch support to customers via email, chat, and social media. You'll work closely with our training team to develop your skills and knowledge, ensuring that you have the confidence to assess claims, answer questions, and apply legal expertise to help customers.
This role is ideal for someone who loves helping people, solving problems, and working in a fast-paced international team. If you're fluent in English and Hungarian, and you're eager to learn about the airline industry and customer service, we'd love to hear from you
Key Responsibilities:
- Be the friendly and helpful voice of Careers in Poland - supporting customers throughout their claim journey.
- Use our training program to confidently assess claims, answer questions, and apply legal knowledge to help customers.
- Collaborate with other departments to ensure a seamless customer experience.
What We're Looking For:
(Disclaimer: We understand that you may not tick every box. But if you're excited about the idea of joining Careers in Poland, we'd love to hear from you anyway).
- Fluency in English and Hungarian.
- Eagerness to learn about the airline industry and customer service - no experience required.
- Genuine willingness to help people and go the extra mile for them.
- Strong adherence to procedures with a keen eye for detail.
Benefits:
We offer a range of benefits to support your growth and well-being, including flexible working hours, private life insurance, health insurance, and access to language classes. Plus, you'll enjoy a competitive salary and opportunities for professional development.
