Customer Support Leader,

2 dni temu

Gdańsk, Pomerania, Polska Navtech, Inc. Pełny etat

Customer Support Leader, (Airline Operations Solutions)

Customer Support Leader (Airline Operations Solutions)

Are you passionate about Aviation? Do you like working with customers from all over the world? Would you like to work in a fun and exciting team?

NAVBLUE, an Airbus Company is currently seeking an advanced Customer Support Leader to join our growing team

The candidate will provide technical customer support for the NAVBLUE N-Ops & Crew (N-OC) product with scope to extend this to additional products in line with business needs.

The Customer Support Leader is the customers champion and represents their voice into the organization. They are responsible for providing a first class level of Support to Navblue customers and will have regular contact including resolving complex, technical queries through the NAVBLUE support system (telephone, chat, forums & tickets).

When applicable and with advance notice, the Customer Support Leader will also at times provide training to customers on both the products and use of the support system. This training is typically provided through both webinars and on-site customer visits.

The Technical Support Specialist role is transversal and will work across the business at all levels to ensure that customers queries are resolved to their satisfaction, owning the ticket from creation to resolution. This will include working with Product Management, Production, Technical Support and Software Development.

The successful candidate will have at least 3-5 years experience in either a customer/technical or aviation role. They will be expected to fully learn the Product to be able to answer complex customer queries.

A team player who likes problem solving, has good communication skills and is passionate about Aviation.

This role is working on a shift pattern including weekends and bank holidays on a rotational basis.

Responsibilities:

  • Analyze and troubleshoot complex queries through all available tools to try to resolve queries without escalation to L3 teams, performing system changes where required and permitted through the defined operating procedures.
  • Provide feedback to Production Teams and Product Management on support trends, issues and any item impacting customer satisfaction.
  • Manage and be responsible for multiple complex and technical queries submitted by customers through the Navblue Support Portal.
  • Ensure that all customer queries or requests are logged, managed, followed up and closed as per the internal and customer specific Service Level Agreement's (SLA).
  • Work closely with Product on new releases of the applications including training on the release, notifying new customers, and assisting customers with any issues.
  • Train on the applications and use the desktop and mobile versions to troubleshoot any customer issues or queries.
  • Monitor customer satisfaction and build loyalty from customers by providing excellent customer service.
  • Ensure Quality, good housekeeping & Health & Safety is always maintained.

Required Skills/Experience:

  • At least 3-5 years experience within a Technical Customer Support role or within the Aviation industry.
  • Experience working with customer requests and issues in a strict time frame and adhering to SLA's.
  • Proven ability to multitask during high stress situations and prioritize work.
  • Strong analytical and problem-solving skills.
  • Able to think critically and take a proactive approach to identify problems, issues, and opportunities.
  • Strong communication skills written/verbal communication, organizational and customer service skills.
  • A team player.
  • Adept at using and learning new software.
  • Attention to detail & quality minded.

Additional knowledge in the below is beneficial:

  • Understanding Hotel, Air and Ground Transportation requirements for Crew.
  • Understanding Crew duty and rest violations.
  • Understanding the relationship between crew details and flight operations such as crew qualifications/ training records and other information.
  • Understand the required daily reporting and tracking of crew and aircraft.
  • Crew management/rostering, airline scheduling systems is desirable although comprehensive training will be provided.

Communication Skills:

  • Strong written/verbal communication, organizational and customer service skills.

Technical Systems Proficiency:

  • Strong computer skills: familiar with Google Workspace and associated programs.

We offer:

  • Stable employment based on a full-time job contract.
  • International working environment in a dynamic company.
  • Access to the latest knowledge and technologies enabling professional development.
  • Training and development possibilities.
  • Participating in international projects and international trips.
  • Competitive salary dependent on experience and qualifications.
  • Private medical coverage for you and your family.
  • Sport card.
  • Life insurance for you and your family.
  • Co-funding for meals.

How to Apply:

Candidates who are interested in joining the NAVBLUE team are invited to submit their resume and cover letter, highlighting their work experiences and skills via email to talent@navblue.aero.

We thank all applicants for applying. Only selected applicants will be contacted.

Navblue is committed to creating an environment and a culture where everyone feels like they belong no matter who they are or where they are from. We are committed to providing equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job. We do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national or ethnic origin, religion, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, record of offences, and basis of disability or any protected class. Accommodations will be available on request for candidates throughout the entire recruitment and selection process.

#J-18808-Ljbffr

  • Customer Support Leader Position

    1 dzień temu

    Gdańsk, Pomerania, Polska Navtech, Inc. Pełny etat

    Job DescriptionThe position of Customer Support Leader is available at Navtech, Inc. for a technical customer support professional.This role involves providing top-notch technical assistance to customers from all over the world, ensuring their satisfaction and loyalty to our company.The successful candidate will be responsible for analyzing and...

  • Technical Customer Support Professional

    3 dni temu

    Gdańsk, Pomerania, Polska TN Poland Pełny etat

    Company OverviewNAVBLUE is a global leader in flight operations solutions, serving the aviation industry with innovative digital products. Our mission is to empower aviation professionals with cutting-edge technology and exceptional customer support.We strive to create a collaborative and inclusive work environment where our employees feel valued and...

  • Global Customer Support Expert

    7 dni temu

    Gdańsk, Pomerania, Polska Hempel Paints Kuwait Company W.L.L. Pełny etat

    Global Customer Support ExpertWe are seeking a talented Global Customer Support Expert to deliver exceptional support to our customers worldwide, embodying the spirit of excellence in customer service.This role offers a fantastic opportunity to contribute to the growth and success of our organization while developing your skills in a dynamic environment.Main...

  • Customer Support Expert

    20 godzin temu

    Gdańsk, Pomerania, Polska Cargotec Oyj Pełny etat

    We value innovation and customer satisfaction at Cargotec Oyj.We are looking for a CUSTOMER SUPPORT EXPERT to join our team. In this role, you will be responsible for delivering exceptional customer service, efficiently managing warranty claims, and contributing to the continuous improvement of our warranty processes.Main Responsibilities:Deliver exceptional...

  • Customer Support Specialist

    5 dni temu

    Gdańsk, Pomerania, Polska TN Poland Pełny etat

    The Role of a Customer Support Specialist at TN Poland involves delivering exceptional support to clients, utilizing strong communication and problem-solving skills to resolve complex technical issues.Key Responsibilities:Provide customer service via chat, email, and phoneTroubleshoot technical issues with Windows, Mac, and Linux operating systemsCollaborate...

  • Customer Support Professional

    5 dni temu

    Gdańsk, Pomerania, Polska Barclay Specialist Care Ltd Pełny etat

    About the Role: As a Financial Services Representative, you will be responsible for providing expert support to customers who have encountered issues with their payment cards.Your Key Responsibilities:Support customers in minimizing losses related to third-party fraudReport incidents in your area and maintain compliance in all actionsCollaborate with...

  • Customer Support Representative

    2 dni temu

    Gdańsk, Pomerania, Polska Wipro Pełny etat

    Required Skills and QualificationsExperience in IT support in a global organizationB2 proficiency in French1+ years of experience in Service Desk or similar roleKnowledge of customer services and managing phone calls/chats with customersStrong interpersonal skills

  • Customer Service Representative

    5 dni temu

    Gdańsk, Pomerania, Polska TN Poland Pełny etat

    About usFoundever is a global leader in the customer experience industry. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

  • Customer Support Team Lead Role

    1 dzień temu

    Gdańsk, Pomerania, Polska Navtech, Inc. Pełny etat

    Job SummaryWe are seeking an experienced Customer Support Team Lead to join our team at Navtech, Inc.This role involves providing technical support to customers worldwide, ensuring their satisfaction and loyalty to our company.The successful candidate will be responsible for analyzing and troubleshooting complex technical issues, collaborating with...

  • Customer Support Specialist with German

    4 tygodni temu

    Gdańsk, Pomerania, Polska TN Poland Pełny etat

    Job Title: Customer Support SpecialistFully Remote Opportunity with German Language RequirementAbout the Role:We are seeking a skilled and customer-oriented Customer Support Specialist to join our team in Gdańsk, Poland. The successful candidate will be responsible for providing exceptional support to internal and external clients, ensuring high-quality...

  • AirHelp Customer Support Specialist

    5 dni temu

    Gdańsk, Pomerania, Polska AirHelp Pełny etat

    Customer Support Role OverviewAirHelp is seeking a highly skilled Customer Support Specialist to join our global Operations Team. In this role, you will be responsible for assisting air travelers with their delayed, cancelled, or overbooked flights.Main Responsibilities:Assess claims and answer queries in a timely and friendly manner via email, chat, and...

  • Customer Support and Technical Solutions Specialist

    7 dni temu

    Gdańsk, Pomerania, Polska Intel GmbH Pełny etat

    About Us:Intel GmbH is a leader in the tech industry, committed to delivering innovative solutions that transform lives. Our Client Computing Group (CCG) drives business strategy and product development for Intel's PC products and platforms.Job Title:CUSTOMER QUALITY AND RELIABILITY ENGINEERJob Summary:This role is a key member of the CCG team, working...

  • Customer Support Specialist

    7 dni temu

    Gdańsk, Pomerania, Polska AirHelp Pełny etat

    Job OverviewWe are seeking a highly skilled and multilingual problem solver to join our Operations Team as a Junior Specialist in Customer Support.This role involves assisting customers at every stage of our claim-handling process, utilizing legal knowledge to advise and assist air travelers, and communicating in a timely and friendly manner via email, chat,...

  • Customer Support Specialist with German

    22 godzin temu

    Gdańsk, Pomerania, Polska TN Poland Pełny etat

    Social network you want to login/join with:Customer Support Specialist with German (fully remote), GdańskClient:Location:Job Category:Other-EU work permit required:YesJob Reference:999c9c6e9cd6Job Views:2Posted:15.03.2025Expiry Date:29.04.2025Job Description:Position: Customer Support SpecialistLanguages: German, EnglishFully remoteOffer:Contract of...

  • Dutch Speaking Customer Support Specialist

    7 dni temu

    Gdańsk, Pomerania, Polska Hempel Paints Kuwait Company W.L.L. Pełny etat

    Hempel Paints Kuwait Company W.L.L. is seeking a skilled Multilingual Customer Care Professional to join our team in Gdansk, Poland. As a key point of contact between customers and internal stakeholders, you will play a vital role in delivering exceptional customer care experiences.The ideal candidate will possess strong analytical and problem-solving...

  • Global Customer Support Specialist

    7 dni temu

    Gdańsk, Pomerania, Polska Swarovski Pełny etat

    Join us at Swarovski, where innovation meets inspiration, and our people desire to explore, experience, and create. As a Global Customer Support Specialist, you will have the opportunity to work in a rewarding role within a diverse team that is pushing boundaries.Responsibilities include:Delivering high-quality customer service, guiding customers through...

  • Customer Service Representative with Technical Support Skills

    7 dni temu

    Gdańsk, Pomerania, Polska Wipro Technologies Pełny etat

    Why Choose Us?At Wipro Technologies, we offer a unique opportunity to work with a global leader in the IT industry. Our team is passionate about delivering exceptional customer service and supporting our employees in their career growth. We provide a comprehensive benefits package, including flexible benefits, premium medical services, life and disability...

  • German and English Customer Support Specialist

    3 dni temu

    Gdańsk, Pomerania, Polska Cross Border Talents Pełny etat

    Key ResponsibilitiesAs a Cross Border Talents customer service representative, your key responsibilities will include:Engaging with customers to provide exceptional support and guidance on health-related topics.Collaborating with clients to resolve issues and address customer concerns.Providing strategic advice and delivering outstanding customer...

  • Customer Support Knowledge Manager

    22 godzin temu

    Gdańsk, Pomerania, Polska Lyreco Pełny etat

    Customer Support Knowledge ManagerMain Responsibilities:Design and implement the knowledge management strategies and roadmaps to optimize the knowledge base in support of our objectives (self-service, customer and employee engagement).Grow, develop & lead a team of knowledge authors and knowledge champions.Monitor the effectiveness and efficiency of the...

  • Customer Support Specialist with Danish and English

    4 dni temu

    Gdańsk, Pomerania, Polska TN Poland Pełny etat

    Job OverviewWe are seeking a highly skilled Customer Support Specialist to join our team. As a key member of our customer support department, you will be responsible for providing exceptional service to our clients via phone, email, and chat.About the RoleThis is an exciting opportunity to work with a leading company in the sourcing industry, where you will...