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Customer Support Specialist

2 tygodni temu

Gdańsk, Pomerania, Polska AirHelp Pełny etat
Job Overview

We are seeking a highly skilled and multilingual problem solver to join our Operations Team as a Junior Specialist in Customer Support.

This role involves assisting customers at every stage of our claim-handling process, utilizing legal knowledge to advise and assist air travelers, and communicating in a timely and friendly manner via email, chat, and social media channels.

Key Responsibilities
  • Assess claims and answer queries from air passengers globally.
  • Communicate effectively with customers via various channels.
Requirements
  • Fluent communication in English and German (both spoken and written, minimum C1 level).
  • Eagerness to learn about the airline industry and customer service.
  • Satisfaction from helping people and willingness to go the extra mile for them.
  • Ability to work in a shift system (24/7/365): morning shift 8:00 AM - 4:00 PM, evening shift 4:00 PM - 12:00 AM.
Benefits
  • Private life and health Insurance.
  • Flexible benefits: gym membership, personal education, childcare, public transportation, or leisure travel subsidy.
  • Annual travel allowance.
  • Work from anywhere for up to 2 weeks/year.
  • Language classes.
  • Personalized progression plan.
  • Internal training programs and knowledge-sharing events.
  • Unlimited, free use of AirHelp's services.
  • Pre-paid virtual card.
  • Office commute subsidy.
  • Access to mindfulness and well-being platform (Mindgram).
  • Team days and Parties.