Customer Support Professional

5 dni temu


Gdańsk, Pomerania, Polska Barclay Specialist Care Ltd Pełny etat

About the Role: As a Financial Services Representative, you will be responsible for providing expert support to customers who have encountered issues with their payment cards.

Your Key Responsibilities:

  • Support customers in minimizing losses related to third-party fraud
  • Report incidents in your area and maintain compliance in all actions
  • Collaborate with internal parties, including other Customer Service teams, Sales, Finance, Risk, Treasury, Compliance, and Legal departments
  • Document work accurately in various IT systems
  • Participate in audits as a process specialist and deliver required data
  • Maintain general knowledge of the service environment, including card scheme rules and merchant agreements

Requirements: To excel in this position, you must possess excellent communication and analytical skills, as well as fluency in both Swedish and English languages. Previous experience in handling customer applications and administrative tasks is highly desirable.



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