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Marine Operations Support Professional

1 tydzień temu


Gdańsk, Pomerania, Polska RINA Piraeus Team Pełny etat
Poland Marine Operations Business Support Advisor

This role requires a Marine Operations Business Support Advisor to join our RINA Piraeus Team in Poland, providing essential support to marine operations. The key responsibilities include contract administration, invoicing, customer data management, and compliance with industry regulations.

Key Responsibilities
  1. Customer Data Management:
    - Create and maintain accurate customer records in the database.
    - Ensure that customer information is up-to-date and complete.
    - Handle customer inquiries related to account information and updates.
  2. Contract Creation:
    - Gather necessary information from customers or internal departments to initiate the contract creation process.
    - Enter accurate and relevant data into the company's system, ensuring all details are correct and comply with company policies and regulations.
    - Prepare and maintain documentation related to the contracts, such as terms and conditions, pricing, and any special agreements.
  3. Contract Management:
    - Support senior colleagues to ensure that contracts adhere to company guidelines and policies.
    - Collaborate with relevant stakeholders to obtain necessary approvals for the contracts.
    - Maintain communication with both internal teams and customers to clarify any contract-related details or address concerns.
  4. Invoicing Process:
    - Utilize the RINA invoicing system to create accurate and timely invoices based on the terms outlined in the contracts.
    - Verify that the billing information aligns with the terms of the contract and resolve any discrepancies.
    - Ensure that invoices are sent to customers promptly through the preferred communication channels.
  5. Customer Support:
    - Respond to customer inquiries related to contracts, invoices, and billing processes.
    - Resolve any issues or discrepancies related to contracts and invoices in a timely and professional manner.
  6. Record Keeping:
    - Keep detailed and organized records of all contracts, invoices, and related correspondence.
    - Regularly update and maintain information in the company's database or customer relationship management (CRM) system.