Customer Support Knowledge Manager

technologies-expected :- Salesforceresponsibilities :- Design and implement the knowledge management strategies and roadmaps, top optimize knowledge base in support of our objectives (self-service, customer and employee engagement)- Grow, develop & lead a team of knowledge authors and knowledge champions.- Monitoring the effectiveness and efficiency of the...

**Lyreco Advantage: Unlocking Knowledge Excellence**At Lyreco Advantage, we are seeking a highly skilled and experienced Knowledge Manager Leader to join our team. This role will play a critical part in designing and implementing knowledge management strategies that optimize our knowledge base and support our business objectives.The ideal candidate will have...

Role Summary:As a Support Operations Manager, you will be responsible for managing the day-to-day activities of our customer support team, ensuring timely and effective resolution of customer issues. You will also develop and maintain relationships with key stakeholders, including customers, sales teams, and internal departments.Key Accountabilities:Manage...

Job DescriptionThe Senior Knowledge Manager is responsible for designing and implementing knowledge management strategies that align with the company's objectives. This involves optimizing the knowledge base to support self-service, customer, and employee engagement.This role requires a team player who can lead a group of knowledge authors and champions,...

Join to apply for the Customer Support role at Cerebre.About CerebreCerebre is a rapidly growing global team on a mission to digitize the physical world. Our software transforms traditional sources of engineering knowledge into accessible, usable data that supports field operations and advanced analytics.Our team is developing cutting-edge technology to make...

Customer Support Leader, (Airline Operations Solutions)Customer Support Leader (Airline Operations Solutions)Are you passionate about Aviation? Do you like working with customers from all over the world? Would you like to work in a fun and exciting team?NAVBLUE, an Airbus Company is currently seeking an advanced Customer Support Leader to join our growing...

About the RoleWe are looking for a highly motivated Customer Service Specialist with excellent communication skills to join our team. The ideal candidate will have a strong background in customer support and be fluent in both German and English.Key ResponsibilitiesProvide exceptional customer service to our clients via video chat.Verify the identity and age...

About us If you're searching for a remote role at a company that values its people as its greatest asset, respects work-life balance, and fosters a supportive environment for growth, HeroCoders could be the perfect fit for. At HeroCoders, we build powerful apps that help people work more efficiently. As a Platinum Atlassian Partner, our tools are trusted by...

Social network you want to login/join with:Customer Support Specialist with German (fully remote), GdańskClient:Location:Job Category:Other-EU work permit required:YesJob Reference:999c9c6e9cd6Job Views:2Posted:15.03.2025Expiry Date:29.04.2025Job Description:Position: Customer Support SpecialistLanguages: German, EnglishFully remoteOffer:Contract of...

Welcome to Swarovski's Global Business Services (GBS) hub in Gdansk, Poland. We're a dynamic team striving to deliver high-quality services, provide functional expertise, and drive continuous improvement of our process portfolio. Join us and become a part of a truly iconic global brand.We're seeking an International Customer Care Professional with Italian...

About the RoleCustomer Care Operations ManagerWe are seeking an experienced Customer Care Operations Manager to join our team. In this role, you will be responsible for planning, forecasting, and scheduling staffing needs to ensure efficient service performance.Key Responsibilities:Develop and implement strategies to optimise staffing utilisation and achieve...

Company Overview: At AirHelp, we are dedicated to providing top-notch customer support to air passengers globally. Our team of experts is passionate about helping travelers navigate the complexities of flight delays and cancellations.Job Description: As a Junior Operations Specialist in Customer Support, you will be responsible for assisting customers at...

Banking is moving out of banks and becoming a part of customers' daily digital lives. Inbank's financing solutions are embedded seamlessly into the shopping journey of 6,000+ retailers. This helps our merchant partners to grow their businesses while end customers get to benefit from a frictionless shopping experience wherever they are. With a focus on...

At SupportYourApp, we're on the lookout for a highly skilled Customer Support Expert to join our team. As a key member of our support squad, you'll be responsible for delivering top-notch customer service via chats and emails.About the Role:Provide exceptional support to our clients' customers, ensuring their needs are met with professionalism and...

Customer Service Specialist RoleWe are seeking a talented Customer Service Specialist to join our team. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences to our clients. You will work closely with the team to ensure that all customer interactions are handled efficiently and...

Job Description:We are seeking an experienced Customer Support Leader to join our team at Navtech, Inc.About the Role:The successful candidate will be responsible for providing technical customer support for our NAVBLUE N-Ops & Crew product and have scope to extend this to additional products in line with business needs. The Customer Support Leader is the...

Company OverviewLyreco is the European leader and the third largest distributor of workplace products and services in the world. A privately owned company since 1926, Lyreco has constantly adapted to the evolutions of workplace thanks to its focus on excellence in customer experience, strong partnerships with renowned suppliers, and efficient logistics.We...

Key ResponsibilitiesCustomer Service: Respond to customer inquiries via phone, email, and chat, ensuring prompt and professional resolution to all issues.Product Knowledge: Stay up-to-date on Swarovski's products, including features, benefits, and applications.Problem-Solving: Resolve customer complaints and issues in a fair and timely manner.Data Accuracy:...

Team Management RoleWe are seeking a skilled and experienced Customer Service Representative to join our team as a Senior Customer Service Representative. In this role, you will be responsible for leading and managing a team of customer support agents, ensuring that they meet client-set KPIs, facilitating effective communication, and participating in...

About the RoleWe are seeking a Senior Knowledge Manager to join our team in Poland. This is a full-time position that requires a high degree of organization, excellent communication skills, and the ability to manage multiple projects and stakeholders in parallel.The successful candidate will have a proven track record of managing change and continuous...