Aktualne oferty pracy związane z Global Customer Support Specialist - Gdańsk, Pomerania - Swarovski
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Global Customer Support Specialist
1 tydzień temu
Join us at Swarovski, where innovation meets inspiration, and our people desire to explore, experience, and create. As a Global Customer Support Specialist, you will have the opportunity to work in a rewarding role within a diverse team that is pushing boundaries.
Responsibilities include:
- Delivering high-quality customer service, guiding customers through product selections, promotions, and order details
- Responding to chat, email, and phone inquiries within the company's KPIs
- Resolving queries and complaints by understanding customer needs, identifying root causes, selecting appropriate solutions, and ensuring full resolution and customer satisfaction
- Maintaining sensitive information, such as payment and customer data, in compliance with local laws
- Contributing to Continuous Improvement initiatives by delivering ideas and driving standardization, efficiency, and quality improvement projects
We are seeking a skilled professional who possesses the following:
- Fluency in English speaking and writing (minimum C1 level)
- Intermediate proficiency in speaking and writing in either French or German is advantageous (minimum B1 level)
- A fast learner with strong customer service focus
- High degree of accuracy and attention to details
- Strong communication and cooperation skills
- Strong cultural awareness
- Experience in handling SAP and/or Service Management Tools - nice to have
- A comprehensive understanding of local cultures - nice to have
- Work experience in a virtual, multi-national set up - nice to have
- Knowledge of eCommerce business - nice to have
At Swarovski, we offer a range of benefits, including:
- Private medical coverage
- Life insurance
- Employee Assistance Program
- MyBenefit program
- Employee social fund
- Recognition awards
- Swarovski products discounts
- Learning and development programs
- Volunteering leave
About Us
We are proud of our rich heritage, dating back to 1895. At Swarovski, we design, manufacture and sell the world's finest crystal, gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories.
Swarovski is committed to being an equal opportunity employer, promoting diversity and inclusion in the workplace.
