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Customer Support Specialist: Problem Solver for Global Air Travelers

1 tydzień temu


Gdańsk, Pomerania, Polska AirHelp Services Poland Sp. z o.o. Pełny etat

Are you a multilingual problem solver seeking to make a difference in the travel industry? We're looking for a Junior Operations Specialist in Customer Support to join our global team and help air travelers navigate complex situations. Our proprietary AI technology ensures a stress-free experience for all passengers.

About the Role

This is an exciting opportunity to utilize your language skills, empathy, and analytical thinking to resolve customer issues efficiently. You will work closely with our team to provide timely, friendly assistance via various communication channels.

Key Responsibilities
  • Assess claims, respond to queries, and communicate effectively with customers throughout our claim-handling process.
  • Utilize your knowledge of air passenger rights to advise and support travelers, ensuring their concerns are addressed promptly.
Requirements
  • Fluent communication in English and French (B2 level or higher) for effective collaboration with diverse stakeholders.
  • Previous experience working with targets or performance metrics, preferably in a customer-facing role.
  • A passion for learning about the airline industry and delivering exceptional customer service.
  • Able to work in a dynamic environment, adapting to changing priorities and deadlines.
  • Familiarity with procedures and attention to detail essential for maintaining high-quality service standards.
Benefits
  • Ongoing training and development opportunities to enhance your skills and expertise.
  • A personalized progression plan to support your career growth within the company.
  • Access to mindfulness and wellbeing resources, promoting work-life balance and employee well-being.
  • Language classes to improve your language proficiency and cultural awareness.
  • A comprehensive benefits package, including flexible spending options and annual travel allowance.
About Us

AirHelp Services Poland Sp. z o.o. is a leading provider of air passenger rights solutions, dedicated to making the world of travel better. With over 400 team members worldwide, we strive to deliver a seamless experience for air travelers. Join our mission to stand up for passenger rights and advocate fair treatment by airlines.