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Customer Support and Technical Solutions Specialist
1 tydzień temu
About Us:
Intel GmbH is a leader in the tech industry, committed to delivering innovative solutions that transform lives. Our Client Computing Group (CCG) drives business strategy and product development for Intel's PC products and platforms.
Job Title:
CUSTOMER QUALITY AND RELIABILITY ENGINEER
Job Summary:
This role is a key member of the CCG team, working closely with partners to deliver purposeful computing experiences that unlock people's potential.
Responsibilities:
- Support customers with technical issues and product quality concerns.
- Collaborate with cross-functional teams to identify data analysis opportunities.
- Analyze customer data to improve support processes and outcomes.
- Develop and implement effective solutions to technical issues.
Requirements:
- Educational Background: Bachelor's degree or higher in Science, Electrical and Electronics Engineering, Computer Science, or a related field.
- Technical Knowledge: Basic understanding of x86 based computer architecture.
- Software Skills: Script writing using languages like Python, SQL data extraction queries, and data reporting in Power-BI.
- Communication Skills: Strong verbal and written communication skills, with fluency in English.
- Problem-Solving Skills: Demonstrated ability in structured problem-solving, with a methodical approach to identifying root causes and implementing effective solutions.
Preferred Qualifications:
- Website development (HTML, JavaScript, CSS or React) and deployment to servers.
- API development and consumption.
About the Role:
This position requires an on-site presence at Intel GmbH.
Posting Statement:
All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.
Benefits:
We offer a competitive compensation package that includes benefits such as health, retirement, and vacation time.
