Technical Support Specialist

5 dni temu


Gdańsk, Pomerania, Polska Wipro Technologies Pełny etat

About the Role

We are seeking a skilled Technical Support Specialist to join our team in Poland.

Job Responsibilities

  1. Provide technical support and troubleshooting for software applications, including VB.Net, SQL Server, ASP.Net, and Web API.
  2. Work closely with business users, ensuring effective communication and collaboration.
  3. Rapidly understand application knowledge and transition from current team members.
  4. Offer L2 and L3 support for incidents, service requests, and enhancements.
  5. Analyze and troubleshoot technical issues, implementing best possible remediation solutions.
  6. Interact with customers on reported issues, managing customer expectations.
  7. Communicate with other teams and third-party suppliers to ensure business needs are met.
  8. Identify operational improvements and report them to the Support lead or regional tower lead.
  9. Maintain CI/CD pipelines and automated deployment tools from a support perspective.

Benefits

Wipro Technologies is an equal opportunity employer, committed to creating an accessible, supportive, and inclusive workplace. We welcome applications from people with disabilities and provide reasonable accommodation throughout the recruitment process.

As a valued member of our team, you will enjoy a range of benefits, including a supportive work environment, opportunities for growth and development, and a competitive compensation package.



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