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Technical Support Specialist

1 tydzień temu

Gdańsk, Pomerania, Polska KUBO Pełny etat

**KUBO: A Leading Scandinavian Bank**

We are seeking a highly skilled Application Support Engineer to join our team. As an Application Support Engineer, you will play a critical role in maintaining and supporting key production systems.

**Key Responsibilities:**

  • Manage SLAs and KPIs, client communication, and risk analysis.
  • Monitor system performance and troubleshoot incidents using CalMon and Splunk.
  • Handle incidents and problems in accordance with ITIL best practices.
  • Support production applications and analyze SQL queries.
  • Automate processes and manage deployments outside regular working hours or weekends (as scheduled).

**Requirements:**

  • Experience in application and system support.
  • Knowledge of ITIL and incident management.
  • Proficiency in Windows, XML, SQL, PL/SQL, Control-M, MQ Series.
  • Ability to work under pressure and manage escalations.
  • Experience in banking or capital markets is a plus.

**What We Offer:**

  • Hybrid work model (1 day in the office per week).
  • Competitive salary range (90-110 PLN/h, B2B).
  • Benefits package: medical care, life insurance, training, and Multisport card.