Technical Support Specialist with Global Reach
6 dni temu
We are seeking a highly skilled Service Desk Analyst to join our team at NATEK Poland.
About the RoleThis is an exciting opportunity for a technical professional to provide exceptional support to our clients, ensuring their business needs and service expectations are met.
Key Responsibilities- Act as the primary technical point of contact for assigned clients, providing timely and effective resolution to their issues.
- Maintain in-depth knowledge of each client's environment, configuration, and requirements to deliver tailored solutions.
- Collaborate with internal teams to identify and propose innovative solutions that drive revenue growth for Global Payments while resolving client issues.
- Translate client business requirements into detailed technical specifications and secure stakeholder sign-off.
- Support release management, compliance activities, and project coordination to minimize impact on client operations.
- Provide 24/7 first-line support on a rotating schedule when required.
- Monitor adherence to Service Level Agreements (SLAs) and address escalations promptly and professionally.
- Advanced knowledge of English, written and verbal (min. C1 level).
- Minimum of a Bachelor's degree in Information Technology or a related field.
- Minimum 1–2 years of relevant experience in analysis, issue resolution, and problem-solving.
- Familiarity with APIs and real-time communication support.
- Experience with ticketing tools.
- Ability to translate technical concepts into business-friendly language.
- Flexibility to work non-traditional hours, including evening shifts initially.
- Basic understanding of programming and financial services software.
- Internal Mobility Program – enjoy numerous opportunities for career growth, job rotations, diversity of projects & technologies.
- Referral Program – enjoy collaboration with your colleagues and receive a bonus.
- 5/10 Years NATEK Club – we offer long-term cooperation and celebrate each fifth-year cooperation anniversary with gifts.
- NATEK CSR Events & team buildings – enjoy our values: accountability, partnership, and expertise and #workITwithus.
- Cafeteria.
- Medical Healthcare.
- Multisport Club Card.
- Technical and Personal training.
- Language courses.
- Life insurance.
- Bonuses for Personal Events.
- Day off for volunteering.
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