Technical Support Specialist with Global Reach

6 dni temu


Gdańsk, Pomerania, Polska NATEK Poland Pełny etat
Job Description

We are seeking a highly skilled Service Desk Analyst to join our team at NATEK Poland.

About the Role

This is an exciting opportunity for a technical professional to provide exceptional support to our clients, ensuring their business needs and service expectations are met.

Key Responsibilities
  • Act as the primary technical point of contact for assigned clients, providing timely and effective resolution to their issues.
  • Maintain in-depth knowledge of each client's environment, configuration, and requirements to deliver tailored solutions.
  • Collaborate with internal teams to identify and propose innovative solutions that drive revenue growth for Global Payments while resolving client issues.
  • Translate client business requirements into detailed technical specifications and secure stakeholder sign-off.
  • Support release management, compliance activities, and project coordination to minimize impact on client operations.
  • Provide 24/7 first-line support on a rotating schedule when required.
  • Monitor adherence to Service Level Agreements (SLAs) and address escalations promptly and professionally.
Requirements
  • Advanced knowledge of English, written and verbal (min. C1 level).
  • Minimum of a Bachelor's degree in Information Technology or a related field.
  • Minimum 1–2 years of relevant experience in analysis, issue resolution, and problem-solving.
  • Familiarity with APIs and real-time communication support.
  • Experience with ticketing tools.
  • Ability to translate technical concepts into business-friendly language.
  • Flexibility to work non-traditional hours, including evening shifts initially.
  • Basic understanding of programming and financial services software.
What We Offer
  • Internal Mobility Program – enjoy numerous opportunities for career growth, job rotations, diversity of projects & technologies.
  • Referral Program – enjoy collaboration with your colleagues and receive a bonus.
  • 5/10 Years NATEK Club – we offer long-term cooperation and celebrate each fifth-year cooperation anniversary with gifts.
  • NATEK CSR Events & team buildings – enjoy our values: accountability, partnership, and expertise and #workITwithus.
  • Cafeteria.
  • Medical Healthcare.
  • Multisport Club Card.
  • Technical and Personal training.
  • Language courses.
Additional Benefits for CoW
  • Life insurance.
  • Bonuses for Personal Events.
  • Day off for volunteering.


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