Technical Support Specialist
2 dni temu
We are seeking a skilled Technical Support Specialist to provide technical assistance to multiple customers in a shared services environment.
The ideal candidate will have strong technical expertise, excellent problem-solving skills, and the ability to prioritize tasks effectively in a fast-paced environment.
- Provide first and second-level IT support for multiple customers
- Diagnose, troubleshoot, and resolve hardware, software, and network issues
- Escalate complex issues to higher-level support teams as needed
- Log, track, and manage tickets in the IT Service Management (ITSM) tool
The successful candidate will possess excellent verbal and written communication skills, a strong customer service orientation, and a problem-solving mindset.
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