Help Desk Engineer with German and Polish

2 dni temu


Gdańsk, Pomerania, Polska Wipro Technologies Pełny etat
About the Role

The Help Desk Engineer with German and Polish will be responsible for providing technical support to multiple customers in a shared services environment. This role involves troubleshooting IT issues, managing service requests, and ensuring efficient resolution of incidents while maintaining a high level of customer satisfaction.

Responsibilities:
  • Provide technical support to multiple customers via mail, chat, and calls.
  • Diagnose, troubleshoot, and resolve hardware, software, and network issues.
  • Escalate complex issues to higher-level support teams as needed.
Requirements:
  • 6 months - 2 years of experience in a service desk or technical support role.
  • German and Polish on at least B2 level - mandatory.
  • English on at least B2 level - mandatory.
Benefits:
  • Flexible benefits package tailored to your needs.
  • Premium medical services for employees and family members.
  • Social Fund benefits: holiday bonuses, kindergarten allowances, etc.


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