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Customer Service Engineer
2 tygodni temu
We are looking for an experienced Customer Service Engineer to join our team as a Service Desk Analyst with Dutch and German language proficiency.
The role involves providing technical support to multiple customers in a shared services environment, troubleshooting IT issues, managing service requests, and ensuring efficient resolution of incidents while maintaining a high level of customer satisfaction.
Key Responsibilities- Provide first and second-level IT support for multiple customers
- Diagnose, troubleshoot, and resolve hardware, software, and network issues
- Escalate complex issues to higher-level support teams as needed
- Log, track, and manage tickets in the IT Service Management (ITSM) tool
- 6 months - 2 years of experience in a service desk or technical support role
- German and Dutch on at least B2 level - both mandatory
- English on at least B2 level
The ideal candidate will be able to work independently, manage multiple priorities, and possess excellent communication skills.
