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Technical Support Specialist with Multilingual Expertise
1 tydzień temu
Wipro Technologies is a leading global information technology, consulting and business process services company. Our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies enables us to help clients realize their boldest ambitions and build future-ready, sustainable businesses.
Job Description
We are seeking a highly skilled Service Desk Analyst with French to join our team. As a key member of our support team, you will be responsible for providing first and second-level IT support for multiple customers via mail, chat, and calls. Your duties will include diagnosing, troubleshooting, and resolving hardware, software, and network issues, escalating complex issues to higher-level support teams as needed, logging, tracking, and managing tickets in the IT Service Management (ITSM) tool, and ensuring SLAs and response times are met for incident resolution and service requests.
Required Skills and Qualifications
- 6 months - 2 years of experience in a service desk or technical support role.
- French on at least B2 level
- English on at least B2 level
- Strong troubleshooting skills in Windows, macOS, and Linux environments.
- Knowledge of networking fundamentals (DNS, DHCP, VPN, TCP/IP).
- Experience with Active Directory, Office 365, and remote desktop tools.
- Familiarity with ITIL framework and ITSM tools (e.g., ServiceNow, Jira, Remedy).
- Excellent verbal and written communication skills.
- Strong customer service orientation and problem-solving mindset.
- Ability to work independently and manage multiple priorities.
Benefits
- Flexible benefits package tailored to your needs (Multisport card, shop vouchers, etc. – via MyBenefit cafeteria)
- Premium medical services for employees and family members (Luxmed)
- Life & Disability Insurance for employees and family members (Generali) and profitable Voluntary Pension Fund
- Social Fund benefits: holiday bonuses, kindergarten allowances, etc.
- Integration and cultural events for employees
- Reward and recognition programs for high performers
- Relocation assistance: accommodation, travel, and other covered expenses
- Friendly and inclusive company culture
