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Financial Support Specialist

2 tygodni temu

Łódź, Łódź Voivodeship, Polska EF Recruitment Pełny etat

As a key member of our team, you will be responsible for providing exceptional customer support to clients utilizing our range of accountancy software products.

About the Role

We are seeking a skilled and experienced Software Support Specialist with a strong understanding of accountancy principles and software solutions.

This is an 18-month contract opportunity with 2 days in the office, offering a unique chance to work with a global SaaS company based in central London.

Key Responsibilities
  • Deliver high-quality customer support through various channels, including onboarding, training, and troubleshooting.
  • Provide first-line support for complex customer queries, leveraging your technical expertise and problem-solving skills.
  • Foster consultative relationships with customers, using questioning techniques to identify pain points and deliver tailored solutions.
  • Work closely with the team to ensure seamless customer experience and drive adoption of our software solutions.
What You'll Need
  • ACCA or AAT qualifications, or equivalent experience in accounting and software support.
  • Proven track record of delivering excellent customer service via phone, email, or other communication channels.
  • Experience in software-based product onboarding or training, such as Xero, QuickBooks, or Sage.
  • Able to stay up-to-date with industry developments and adapt quickly to new software solutions.
Why Join Us?
  • Opportunity to work with a dynamic and innovative company at the forefront of the SaaS industry.
  • Collaborative team environment with a focus on employee growth and development.
  • Benefits package includes a competitive salary and comprehensive training opportunities.