Financial Support Specialist
4 dni temu
As a key member of our team, you will be responsible for providing exceptional customer support to clients utilizing our range of accountancy software products.
About the RoleWe are seeking a skilled and experienced Software Support Specialist with a strong understanding of accountancy principles and software solutions.
This is an 18-month contract opportunity with 2 days in the office, offering a unique chance to work with a global SaaS company based in central London.
Key Responsibilities- Deliver high-quality customer support through various channels, including onboarding, training, and troubleshooting.
- Provide first-line support for complex customer queries, leveraging your technical expertise and problem-solving skills.
- Foster consultative relationships with customers, using questioning techniques to identify pain points and deliver tailored solutions.
- Work closely with the team to ensure seamless customer experience and drive adoption of our software solutions.
- ACCA or AAT qualifications, or equivalent experience in accounting and software support.
- Proven track record of delivering excellent customer service via phone, email, or other communication channels.
- Experience in software-based product onboarding or training, such as Xero, QuickBooks, or Sage.
- Able to stay up-to-date with industry developments and adapt quickly to new software solutions.
- Opportunity to work with a dynamic and innovative company at the forefront of the SaaS industry.
- Collaborative team environment with a focus on employee growth and development.
- Benefits package includes a competitive salary and comprehensive training opportunities.
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