Digital Order Management Specialist

4 dni temu


Wrocław, Województwo dolnośląskie, Polska MAHLE GmbH Pełny etat
About MAHLE GmbH

We are a leading development partner and supplier to the automotive industry. Our mission is to develop innovative solutions for climate-neutral mobility of tomorrow.

We have a strong presence in 29 countries with 148 production locations and 11 major research and development centers. Our employees are passionate about creating sustainable products and services.

Job Description

This is an exciting opportunity to join our team as a Digital Order Management Specialist. In this role, you will be responsible for defining and documenting all e-commerce processes at MAHLE.

You will collaborate with our IT team and customers' IT team to ensure that electronic order management systems work properly. You will also document Dispute Management processes and own key performance indicators (KPIs) such as Amazon penalties and claims.

  • Responsible for defining and documenting all e-commerce processes
  • Collaborating with MAHLE IT and customers' IT team to ensure that electronic order management systems such as TecCom and EDI are working properly
  • Documenting the Dispute Management processes, both internal (DCM) as well as external (Amazon Vendor Central) and ownership of KPI: Amazon penalties and claims
Responsibilities

As a Digital Order Management Specialist, your responsibilities will include:

  1. Gaining thorough understanding of Amazon processes including reasons for chargebacks, penalties, shortage claims
  2. Implementing a process to dispute claims in a timely manner
  3. Creating visual flowcharts and step-by-step instructions of order management processes
  4. Creating IT specification documents for MAHLE IT to request for new features to further optimize e-commerce processes
Requirements

To succeed in this role, you will need:

  • Very good English skills, written and spoken
  • Experience in online marketing with a good understanding of the processes involved
  • Knowledge of Amazon processes would be advantageous
  • Process optimization skills
  • Good communication skills and ability to build strong business relationships within the company
  • Ability to solve problems, to work within deadlines with a high attention to detail, and to work independently in a fast-paced, dynamic environment
Benefits

We offer an attractive salary package, private medical care, Multisport, group insurance, and a flexible work schedule. You will also have the opportunity to work with a well-known brand in the Automotive industry and contribute to designing the mobility of the future.



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