Technical Assistance Specialist

9 godzin temu

BielskoBiala, Silesia, Polska Timebook Software Pełny etat
Join Our Team

We're seeking a skilled Customer Support Specialist to empower our customers through innovation. In this role, you'll serve as the vital link between our platform and our clients.

Responsibilities include:

  • Handling customer inquiries via email, live chat, and ticketing systems
  • Diagnosing and resolving issues related to our product discovery tools
  • Providing detailed records of customer interactions and identifying recurring issues
  • Assisting with customer onboarding sessions and basic platform training

Our ideal candidate will possess excellent communication skills, strong written and verbal abilities, and the capacity to explain complex technical concepts to non-technical users.

Benefits include flexible working hours, training budget, small teams, free coffee, parking facilities, bike parking, and no dress code requirements.

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