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IoT Solutions Expert

1 tydzień temu

Kraków, Lesser Poland AVSystem Pełny etat

As a Customer Success Manager at AVSystem, you will be part of a team that shapes long-term relationships with enterprise clients. Your primary goal will be to empower customers to maximize the value of our IoT solutions, ensuring their satisfaction and success post-implementation.

Main Objectives
  • Establish strong relationships with clients to ensure ongoing satisfaction and success.
  • Optimize IoT solutions for specific business needs, enhancing client value.
  • Provide exceptional client support, resolving issues efficiently and effectively.
  • Collaborate with product and engineering teams to drive enhancements and new features.
  • Monitor and report on client performance metrics, ensuring alignment with business goals.
  • Identify upselling opportunities by demonstrating the value of our solutions.
Requirements
  • Several years of experience in customer-facing roles, preferably in IT or IoT industries.
  • Strong understanding of business processes and ability to translate technical solutions into business benefits.
  • Excellent communication and interpersonal skills in both Polish and English.
  • Proven ability to manage multiple accounts and prioritize tasks effectively.
  • A proactive, client-focused approach to problem-solving and relationship building.
  • Experience in IT consulting, customer success, or post-sales account management.
  • Knowledge of IoT solutions and their applications in various industries.
  • Familiarity with tools like Jira, CRM platforms, and analytics software.
Our Culture
  • A collaborative and dynamic work environment.
  • Clear career paths in customer success and account management.
  • Flexible working hours and a relaxed work atmosphere.
  • Professional development opportunities, including training and conferences.
  • Comprehensive benefits, including medical care and access to an onsite gym and chillout space.
  • Comfortable office amenities.