Customer Care Agent SME Services Representative
3 tygodni temu
We are seeking a highly skilled Customer Care Agent SME Services to join our team at Majorel Poland Global. As a key member of our SME Services organization, you will be responsible for handling inquiries from SME-sized merchants who are customers of Nets.
Your primary duties will include handling emails, chats, and calls from customers with either acquiring or technical products with Nets. You will operate in several key CRM, ERP, and other customer-related systems, making proficiency in various IT systems advantageous.
Key Responsibilities:
- Handling e-mails/tasks in SAP CRM, SAP ERP, CAPS, Baxbis, etc.
- Responding to customer inquiries in our inbox, assisting both internal and external departments
- Performing administrative tasks such as changing bank account details and updating company information
- Providing technical support to merchants with Nets Card Terminals
- Supporting merchants with Nets Acquirer agreements
Requirements:
- Fluent English (speaking and writing). Additional language is a plus
- Strong communication skills, both verbal and written
- Team player, enthusiastic about delivering a great customer experience
- Capable of technical reporting of IT incidents
- Detail-oriented with a strong customer mindset
- Conscientious and persistent in obtaining valid customer information
- Organized with the ability to prioritize tasks
We offer a competitive compensation package, including hybrid working, mobile phone/internet subsidy, trainings and courses, sports benefits, entertainment events for employees, medical insurance, pension scheme (PPK), competition award, life, accident & critical illness insurance, paid sick leave, and relocation bonus.
Apply now to join our team and take the first step towards a rewarding career with Majorel Poland Global
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