Customer Care Agent SME Services Representative
2 tygodni temu
About the Role:
We are seeking a highly skilled Customer Care Agent to join our SME Services team at Majorel Poland Global. As a Customer Care Agent, you will be responsible for handling inquiries from SME-sized merchants who are customers of Nets. Your primary focus will be on providing excellent customer service, resolving issues, and ensuring that our customers have a positive experience with our products and services.
Responsibilities:
- Handling emails, chats, and calls from customers with acquiring or technical products
- Providing technical support to merchants with Nets Card Terminals
- Supporting merchants with Nets Acquirer agreements
- Performing administrative tasks such as changing bank account details and updating company information
Requirements:
- Fluent English (speaking and writing)
- Strong communication skills, both verbal and written
- Team player, enthusiastic about delivering a great customer experience
- Capable of technical reporting of IT incidents
- Detail-oriented with a strong customer mindset
What We Offer:
- Hybrid Working
- Mobile phone/Internet subsidy
- Trainings and courses
- Sports benefits
- Entertainment events for employees
- Medical insurance
- Pension scheme (PPK)
- Competition Award
- Life, accident & critical illness Insurance
- Paid Sick Leave
- Relocation bonus
- 20/26 days of holiday
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