Cybersecurity Solutions Specialist

4 dni temu

Warszawa, Mazovia, Polska Microsoft Pełny etat

Overview

Microsoft is seeking a highly skilled Technical Support Engineer to join our Customer Service & Support (CSS) team. As a member of this team, you will play a critical role in delivering a seamless support experience for our customers.

The CSS organization builds trust and confidence for every person and organization through delivering a world-class support experience. In this role, you will own, troubleshoot, and solve customer technical issues, accelerating your career growth by honing your problem-solving, collaboration, and research skills, and developing your technical proficiency.

This opportunity allows for flexible work arrangements, with the option to work up to 100% from home. Our team is passionate about delivering customer success, and we are looking for someone who shares this passion.

We value diversity, equity, and inclusion, and we strive to create an environment where everyone can thrive at work and beyond. Our mission is to empower every person and organization on the planet to achieve more.

Responsibilities

Enterprise Cybersecurity:

  • Experience with deploying, administering, and/or supporting Endpoint Detection and Response (EDR), Extended Detection and Response (XDR), and Endpoint Protection Platform (EPP) endpoint security solutions;
  • Or Network Security Engineering or consulting, and/or Systems Administration security, including experience with endpoint security, server security, and threat analytics;
  • Customer-facing support experience;
  • Experience with Windows Server, Windows Client, Active Directory, and/or Azure Active Directory administration;
  • Enterprise cloud experience with any of the major cloud providers, including cloud security, networking, and migration of multi-cloud or hybrid deployments;
  • Experience supporting large and complex geographically distributed enterprise environments with 1000+ users;
  • Some experience in Automation in PowerShell and/or Python, Java, or a similar language.

Requirements

Professional Skills:

  • Demonstrated fast learning skills;
  • Strong collaborative and extensive cross-group coordination skills;
  • Proven customer service skills supporting external and/or internal customers in an enterprise environment;
  • Great phone presence and documentation abilities;
  • Excellent executive communication and critical situations management skills;
  • Excellent documentation skills and ability to translate complex technical processes into simple to follow written guides;
  • Previous experience working in a large, complex, highly matrixed global organization preferred;
  • Ability to work in a high-paced environment.

Education:

  • Preferred Bachelor's degree or higher in a technical field, or relevant work experience;
  • Preferred IT Industry certifications (Microsoft Certifications, Cisco, CISSP, CEH, Amazon AWS, etc.).

Language Requirements:

  • A B2 or higher language proficiency (written and spoken) in English;
  • Optional proficiency in Spanish, Italian, German, or French as an advantage.

Benefits:

  • Industry-leading healthcare;
  • Educational resources;
  • Discounts on products and services;
  • Savings and investments;
  • Maternity and paternity leave;
  • Generous time away;
  • Giving programs;
  • Opportunities to network and connect.

Estimated Salary: $120,000 - $150,000 per year.

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