Financial Services Representative

6 dni temu


Kraków, Lesser Poland Majorel Poland Pełny etat

Majorel Poland is a leading provider of innovative payment solutions and financial services. We empower businesses and consumers alike to thrive in an increasingly digital world.

Job Description

We are seeking a Customer Care Agent to join our rapidly growing team. As a key member of our customer support team, you will be responsible for managing inquiries from SME-sized merchants.

Your tasks will include handling emails, chats, and calls from customers with either acquiring or technical products. Proficiency in various IT systems is advantageous, as we operate in several key CRM, ERP, and other customer-related systems.

  • Transactions support
  • Settlement reports
  • Self-service portal usage
  • Technical support on Terminals
  • Invoice-related questions
  • Other customer concerns

As a Customer Care Agent, your key responsibilities will be:

  • Handling emails and tasks in multiple CRM systems
  • Responding to customer inquiries in our inbox, assisting both internal and external departments
  • Performing administrative tasks such as changing bank account details and updating company information
  • Providing technical support to merchants with Card Terminals
  • Supporting merchants with Acquirer agreements
Requirements

To succeed in this role, you will need:

  • Fluent Danish and English (speaking and writing)
  • Strong communication skills, both verbal and written
  • Team player, enthusiastic about delivering a great customer experience
  • Capable of technical reporting of IT incidents
  • Detail-oriented with a strong customer mindset
  • Conscientious and persistent in obtaining valid customer information
  • Organized with the ability to prioritize tasks
Benefits

We offer a comprehensive benefits package, including:

  • Hybrid Working
  • Employment Contract
  • Trainings and courses
  • Sports benefits
  • Entertainment events for employees
  • Medical insurance
  • Pension scheme (PPK)
  • Mobile phone/Internet subsidy
  • Life, accident & critical illness Insurance
  • Paid Sick Leave
  • Relocation bonus and Competition Award
  • 20/26 days of holiday


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